Shipping policy

DOMESTIC SHIPPING

Free Shipping within the contiguous USA will be carried out with one of our trusted carriers and arrive within 3-7 business days, depending on the destination. Orders ship within 24 hours, Monday to Friday. For expedited delivery, we offer an express option at checkout that arrives within 2-4 business days. Tracking and insurance included.

INTERNATIONAL SHIPPING

We offer Global Shipping with a network of reliable carriers. The rate for shipping will be displayed at checkout and is based on both the country and the order/package size. Tracking and insurance included.

DUTIES & IMPORT TAXES

If you live in a country where import taxes are payable, please note duties and taxes are the responsibility of the customer to ensure final delivery. 

Wherein a customer chooses not to pay duties or rejects their package, resulting in the package being abandoned by the carrier, please kindly note that Oak & Rove will not refund the order.

DELIVERY & TRACKING

We use carriers that provide accurate and timely tracking services. You'll receive a confirmation email with a link to track your shipment's journey. If you need help with your delivery, please contact the carrier's customer service directly.

It's the customer's responsibility to provide an accurate and secure address for the delivery as well as track their order, make delivery arrangements, and be physically available to accept the package, if necessary.

LIFETIME WARRANTY
As a testament to our craftsmanship, all of our bags are backed by a limited lifetime warranty from manufacturer defects.This warranty does not cover defects, damages or wear and tear, resulting directly or indirectly from wrongful use, poor maintenance, other unnatural usage situations. Complaints regarding defects or faults discovered during normal examination of the item must be communicated to Oak & Rove within a 30 day period of discovery. 

The Lifetime Warranty does not cover the following:
- Bags purchased through third party vendors.
- Daily wear and tear occurring through normal use over time.