We use a network of reliable carriers—Free US Shipping will be carried out with DHL Express or FedEx Priority. United States orders ship the next business day, Monday to Friday. Tracking and insurance included.
We ship worldwide with DHL Express and/or FedEx Priority, unless otherwise specified. International shipping rates will be displayed at checkout. Duties and taxes are based on local importation laws and wherein duties are imposed, they are payable by the customer at importation.
RETURNS & EXCHANGES
Items returned for refunds or exchanges must be received no later than 30 days after the date of delivery of the original order. We accept returns and exchanges on all unused, undamaged items received in the original packaging and in original condition. Exceptions may apply.
To submit a return, simply email email@example.com with your order number and the details of your request. Our team will respond to you as soon as possible. We typically respond within one business day. Our offices are closed for major Holidays and weekends.
As a testament to our craftsmanship, all of our bags are backed by a limited lifetime warranty from manufacturer defects.
This warranty does not cover defects, damages or wear and tear, resulting directly or indirectly from wrongful use, poor maintenance, other unnatural usage situations. Complaints regarding defects or faults discovered during normal examination of the item must be communicated to Oak & Rove within a 30 day period of discovery.
Our products are high-quality and durable solutions designed to be used for everyday life. If you have any questions about caring for your bag, our team is always standing by to help.
Please email us at firstname.lastname@example.org