Refund policy

We accept returns for eligible items within 30 days of your order's shipment date. We accept returns and exchanges on all unused, undamaged items received in the original packaging and in original condition. Items purchased on sale or discount are not eligible for a return. Upon receipt and inspection of your items, a refund will be processed to your original method of payment within 7-10 business days.

Eligibility requirements: The bag needs to be in it's original pristine condition, including the protective plastic coverings, packaging materials and hang tags intact. If the bag is found to be used, damaged, or altered in any way, it will not be eligible for a return and may be sent back to the customer. 

If you are returning an item for exchange, our team will need to confirm the item you would like to receive instead. As soon as your returned package is processed, we will reach out with details regarding the exchange.

To submit a return, simply email support@oakandrove.com with your order number and the details of your request.

For our US customers, we provide a prepaid return shipping label. For international orders, we ask customers to make their own shipping arrangements with a reliable service at their cost.

Please note, expedited shipping is a third party service and this cost cannot be refunded.

Our team will respond to you as soon as possible. We typically respond within one business day. Our offices are closed for major Holidays and weekends.

 

RESTOCKING FEE

A $15 restocking fee will be applied to all returns in order to cover the convenience of a prepaid label as well as labor costs associated with inspection and restocking.